Contact Us

We're here to help.

Whether you have a question about an order, shipping, returns, or our products, our support team is happy to assist.

Customer Support

Email: support@aurorum.co.za

Support Hours:

Monday – Friday
9:00 AM – 5:00 PM (SAST)

We aim to respond to all enquiries within 1–2 business days.

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Before Contacting Us

To help us assist you as quickly as possible, please include:

• Your full name
• Your order number (if applicable)
• A detailed description of your enquiry
• Photos or videos (if reporting a damaged or defective product)

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Common Questions

Many common questions can be answered by visiting our:

• Shipping Policy
• Returns & Refund Policy
• Frequently Asked Questions (FAQ)

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Response Times

Our team replies to emails in the order they are received.

Response times may be slightly longer during weekends, public holidays, or promotional periods.

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Business Information

Business Name: Aurorum

Country of Operation: South Africa