Terms of service

Shipping Policy

Last Updated: July 2026

At Aurorum, we're committed to delivering your order safely and efficiently. Please review our shipping policy below before placing your order.

Shipping Fee

We currently offer nationwide shipping throughout South Africa.

Standard Shipping: R99 per order.

Shipping costs are calculated at checkout and displayed before payment is completed.

Processing Time

Orders are typically processed within 1–3 business days after payment has been successfully received.

Orders placed on weekends or public holidays will begin processing on the next business day.

Please note that processing times may be longer during promotional periods or high order volumes.

Delivery Time

Estimated delivery time is:

8–14 business days

Delivery estimates begin once your order has been dispatched and are provided as a guideline only.

Order Tracking

Once your order has been shipped, you will receive a confirmation email containing your tracking information (where available).

Please allow up to 48 hours for tracking information to become active.

Delivery Delays

While we strive to deliver every order within the estimated timeframe, delays may occasionally occur due to circumstances beyond our control, including:

  • High courier volumes
  • Public holidays
  • Severe weather conditions
  • Remote delivery locations
  • Supplier or logistics delays

These delays do not automatically qualify for refunds or compensation.

Incorrect Shipping Information

Customers are responsible for providing a complete and accurate delivery address.

Aurorum is not responsible for delays, failed deliveries, or additional shipping costs resulting from incorrect or incomplete shipping information provided at checkout.

If an order is returned due to an incorrect address, additional shipping charges may apply before the order can be resent.

Lost or Damaged Parcels

If your parcel arrives damaged, please contact us within 48 hours of delivery and include:

  • Your order number
  • Clear photographs of the parcel
  • Clear photographs of the product(s)
  • A description of the issue

If your parcel appears to be lost during transit, please contact us as soon as possible so we can investigate with the courier.

Delivery Confirmation

Once tracking confirms that an order has been successfully delivered to the address provided, Aurorum cannot be held responsible for lost or stolen parcels.

If you believe your parcel has been delivered incorrectly, please contact us and we will gladly assist in opening an investigation with the courier.

International Shipping

At this time, Aurorum only ships within South Africa.